Wednesday, December 3, 2014

NFD...


New Fridge Day.

Well, we bought this when we were in the middle of all the work on the house and dock.  And when I say, "bought this," I mean we ordered and paid for one from a local business.  Because we do try to do business locally.  Of course, they didn't have one in stock... they told us we should have it "in 10 days to two weeks, at the latest."  That was over 6 weeks ago.

We could be patient... if they would let us know what is going on.  Which they don't.  When the time for delivery comes and goes, we call or go out there and they say, "I don't know why this is taking so long.  Let me check into it and call you back."  They don't.  We have to call them to find out anything.

Yesterday, we went to the store again to find out why we still don't have a fridge.  Last we were told, it would be "the Wednesday before Thanksgiving... maybe the Friday after... but certainly, no later than Monday."  Yesterday was Tuesday.  No word from them.  Joan was determined: get me a fridge or give me back my money.  They said, "We'll check into it and call you."

Interestingly, they did call us... "Oh, it... um... just arrived on the truck.  Just now.  Really."

We scheduled delivery for today, by noon.  It is 10:00 as I am writing this.  Neither of us are are counting any chickens before they hatch.  With all the "delays," we are anticipating the wrong fridge will show up.

It is going into a place that is VERY size specific.  We are specific with what we want for ice and water in the door.  It narrowed our choices down to about one.

tick, tick, tick...

---------------------

About 10:30, there was a knock on the door.  "We have a fridge for you."

"Great.  Someone was supposed to call first so we could have the old one emptied."

"Yeah.  Someone called us.  We need to take the old one out first to make room for this new one," the guy said.

"No, you were supposed to call us.  The old one isn't leaving until we know the new one is in in one piece - plus, my wife needs to swap stuff from the old one after she cleans out the new one."

"Oh... OK."

Two young strong guys.  They weren't particularly careful as they shoved the fridge in through the front door.  We turned off the water to the ice maker and slid the old fridge out... moving other furniture in the process.  They slid the new one into place...


"Is it level," I asked.

"Yeah, they come in that way," one of the guys said.

Joan pushed on the fridge... pretty obvious it wasn't level.  "We'll level it," she said.

"OK."

"You can't haul away the old one 'till she gets the food transferred," I said.

"OK."

They are men of few words.

Joan asked, "Do we have some paperwork on this?  What's the warranty?"

"Um... you'll have to call the store.  I don't know about that stuff."

Joan went to work moving food.  When that was all moved, we gave them a hand getting the old one out the door... not because we needed the workout, but to protect our tile, door, and threshold.  They were going to lean the old one off the top step.  "Nope.  Slide it out towards the step.  Put your two-wheel truck behind it, and ease it down the steps - let's not tear up my new steps on your way out."

"OK."


We pulled the new fridge out to make sure all the water connections were tight.  Yep.  Slid it back into place and leveled it.  Joan took the last of the plastic off of it, and is arranging shelves.

Our old fridge was bisque - that was the color; as a guy, I would call it light tan.  Apparently, bisque isn't popular these days.  This size wasn't available in bisque.  It was this size/color or start tearing out the cabinets (that were custom built).

The old fridge was giving up the ghost.  The freezer worked fine, but the refrigerator side wasn't keeping things as cool as it should.  We had a repair guy come out from where we originally bought it and asked, "Is it worth repairing or should we replace it?"  Being a repair guy, he said, "Let's try repairing it."  Two trips and two replaced pieces made no difference.  We called that company to get a price on a new one.  They never called back.  Business must be really good.

So, we went with a local company to order this one.  That'll teach me.

;-)


2 comments:

MarkJ said...

I'm a big supporter of local business. I've been in WallyWorld ONCE in the last 2 years and that was because my battery quit at 10 PM and it was the only place I could get one that late. HOWEVER, when it comes to appliances there's no place like Lowes. Sure glad it fit!!!

Captain Jim and the Blonde said...

No Lowes in our small town. We try to support local businesses, BUT they have to give good service and be competitive to keep our business. Yeah, we could have gone out of town to Lowes and had a fridge WAY sooner. Next time.