Tuesday, November 22, 2016
Well, that was easy...
I signed on for an account with a large guitar shop, well known for their customer service. "One click ordering"... what could be easier?
I know my name. I am pretty sure about my address. Same with my e-mail. I've had the same phone number for about 20 years.
You know when you sign up for an account (so you can order stuff), and they have to send you an e-mail to verify that you are signing up for an account? Well, I did that. Except, a verifying e-mail never came. These guys are supposed to be known for their great customer service - what's up with that? When I clicked on the site, it said, "Welcome, James," so it knew me... but, without the verifying e-mail, I can't order anything.
Don't get all worked up - I don't need another guitar... but, I do need some strings; have to keep fresh strings on 'em.
I clicked on my account and discovered... I left out a letter in the e-mail address. I got into my account to "edit e-mail." The reply: "That e-mail address is already taken."
By whom? After checking with a Customer Service Rep, and admitting that I screwed up, I was told, "We can't change your e-mail address - you have to do that." I signed out, then signed in again using that correct e-mail address. It knew me. Go figure? I filled in the rest of my info and ordered my strings. After fussing with it for a couple hours.
Really, from here on, it should be "one click easy."
Twenty minutes after order the strings, I got an e-mail letting me know they have been shipped; with a tracking number. That was fast. And, one click easy. :-)