Wednesday, May 5, 2010

Back To Her Roots...

No, nothing to do with hair. Today, we went to NuWa to take the factory tour. We got there a few minutes early, so we stopped in at the service building to confirm our appointment for tomorrow morning. The service manager said, “We can get started on it at 1:00 today, if you want.”

Good timing. We were able to take the factory tour and still have time for lunch before breaking camp and hauling the 5th wheel from the park to the service building.

We took the factory tour almost two years ago before we bought our HitchHiker. It was MUCH busier this time compared to last. There were plenty of coaches being built, and workers scurrying around. NuWa does a nice job of building these coaches and doesn’t cut corners. 5th wheels are their only product, and they’ve been making them longer than any other manufacturer still in business.

Most of the people on the tour already own a HitchHiker. One couple was looking to trade their SOB (some other brand) for a new HitchHiker... this tour is a good sales tool.

With the tour done, lunch eaten, it was time to get our HH to the service guys. It’s a big building; we were able to pull in one door and parked towards the middle, inside. They hooked us up to power and went over the items we need addressed. Only two things, really: there is a cosmetic bubble in several places in our ceiling and the rubber roof has bubbles in it (not a cosmetic problem). Today they worked on the ceiling, tomorrow they will pull up the roof, re-glue it, put it back down, then re-caulk all the seams. That will be an all-day job we were told.


Joan stayed with the coach when they went to work; I went down to the main plant to look at display coaches and check out their parts store. Lots of pretty new 5th wheels to look at and some things I’ll go back to get tomorrow in the store. When I came back to our coach, Joan was working with the service guy on the ceiling. She wanted to know how to fix this if it happens again. He said, “She’s as good at this as I am. We’re ready to hire her to go on the road to fix other coaches with this problem.”

“Good, I was hoping to find her a good job!”

By 3:30 they were done with us for the day. We hooked Big Red up to the coach and towed it back to the park to settle in for the evening. It will be an early morning tomorrow - our appointment is at 7:00 am.

Happy Cinco de Mayo!

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