The flares we have on our boat (and all the boats we've owned) are made by Orion. They have an expiration date on them, and we are required to keep the flares up to date. There was a recall issued recently from Orion for a batch of flares where there may be an issue with them firing. Our 12 gauge flares fell into that recall, so I sent an e-mail to Orion with the information they requested and a photo showing the lot # and expiration date printed on the flares.
I shortly thereafter received a response from Orion, stating that shipments would start going out on the 19th.
Well, I'm impressed! The flares showed up today, via FedEx. It is great to see a company stand behind their product and back it up with prompt resolution.
Thursday, December 22, 2011
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