Here's what that means...
"We are in the process of examining your product. Please check periodically for further details or contact us for more information."
That is after two days of heated exchanges with Canon customer service, and their assurance that the repair will be "expedited." I looked up the word "expedited"... it doesn't mean: we're gonna let these things sit for a while to show you who's in charge here. Seems to me that the folks at Canon lied again, since I was told the repair had started... and they are saying they are still "examining" the product.
Of course, I am referring to the repair of the Canon 10x30is binoculars that has been on-going for 3 times longer than the time Canon repair service said it would take.
We will be heading out for some land traveling in a few days. We had to give Canon an alternate address, since they are obviously not going to get the binoculars back to us any time soon. Want to bet that they won't go to the right address?
I have no intention of dragging out indefinitely this discussion about how ineffective, slow, and indifferent Canon has been during the hassle of trying to get these repaired, but I know some folks who read here are now "invested" in the saga.
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