Western Honda in Scottsdale, Arizona. We bought the scooters from them. They did exactly what they said they'd do during that process, and it was easy. Today, we had them do the break-in service on the scooters. We loaded up the bikes and hauled them across town... it was a light-traffic, 30 minute drive.
We unloaded the bikes and turned them over to Jason, the service manager, and Stephan, one of the mechanics. We were told it would take about an hour and a half per bike for the service... change the oil, check the valves and adjust as necessary, and look everything over on each bike. Jason had told me the cost would be about $150 per bike (there is a lot of body work that has to come off for the valve adjustment.
We went off for some shopping and lunch. Exactly 3 hours after we left the bikes off, we got the call that they were ready. The cost was what I had been quoted, plus tax. Easy. As promised. I would call this a very successful and pleasant service experience.
Traffic coming back was heavier. What took 30 minutes on the way over, took an hour and 10 minutes on the way back. I don't know why they call it "rush hour," 'cause no one is rushing. And, it lasts more than an hour. On the bright side, it was a warm day and the air conditioning in the truck is nice. ;-)
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2 comments:
I would think Break-in Service would be free...
Not with any boat, motorcycle, car, truck, airplane, or RV I've even owned. It would be a good way to insure buyer/service loyality, though.
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