Typical Service Experience...

Moderately crappy.  As far as we can tell, there is only one thing they made worse.

We made this appointment a month ago.  Nothing major, just some shakedown things; every new RV has a lot of systems, and things that need to be addressed after you've been in it for a while.  Our list was pretty short: about 9 things.  Well, 4 or 5 of those things were more questions than repairs.

This is the same company we dealt with regarding the burned up automatic transfer switch (LaMesa RV).  That was a good experience, with their Phoenix outlet.  This was in Tucson, where we bought this motorhome.  Our delivery experience was less than stellar... and we had the same Service Advisor.  He seemed pretty indifferent last time, and this time it was more of the same... when we asked our questions, his response to each one was, "I don't know."

Not: "I'll find out for you," or something to that effect.  We do have a hydraulic leak on two of our leveling jacks, and he was quick to say, "That is something we probably don't have the parts for."  Same answer regarding a seal on one of our slideouts.

Swell.  Joan thinks they probably don't stock much in the way of repair parts, but diagnose the problem, then order the parts... so you can come back and sit for hours again.

We were 15 minutes early for our appointment (9:00)...

We're the "short guy" in this line-up.

Of course, they wouldn't let us stay with the coach, so we put Izzy in her carrier and went to their "patio area"...

About 45 minutes after we checked in, we saw our coach being driving into the service area.  After waiting patiently for 3 hours, I decided to check in at the service desk to see if there was any kind of progress report.  Of course, our Service Advisor was "on the phone", but the receptionist said she have him come out or call us right away.

"Right away" turned out to be almost another hour.  That's when he told us the two big things we needed fixed were something they couldn't do.  Well, not today.  They did fix a couple other things that were an adjustment and an electrical ground.

Around 2:45, he came out to the patio area and told us, "Well, it's done!  We just have to write it up and you can be on your way."

"You fixed everything on our list?" I asked.

"Well, no; not the things we talked about."

After another hour of waiting, I went to see when we could take our coach and go (it was sitting out in the main drive in front of the dealership).  The receptionist said, "I'll see if we can find Dave."

At that point, I saw one of the other service office workers start typing up our work order.  So, pretty much, it just sat for another hour while we waited.  Seriously, these people have no idea of what real SERVICE is all about... and that starts with communication with the people who just spent a good chuck of money on a new RV.

While waiting, we decided that we will take this place off our list; makes me wish I would have bought from the outlet in Phoenix who DID take care of us, and kept us informed along the way.  I guess I expected more after that experience.

I titled this post "Typical"... it is sad that getting crappy service is typical.

On the bright side, we did meet and visit with a nice couple (named Jim and Joanne) who were getting some work done after having a blow-out on the 5th wheel they bought in November.  Not sre who their Service Advisor was, but nobody came out to visit with them, either.

They had two cats in carriers, so we had something in common right away.  Their cats were looking out from the front doors of the carriers... little Izzy was burrowed under the fleecy bed in her carrier.  She isn't crazy about service appointments, either.  ;-)